Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography – 2019 to 2024

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Published on: November 28, 2019
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OVERVIEW

The size of the voice analytics market is projected to reach USD 1,605 million by 2024, rising over the forecast period at a CAGR of 19.11%. The growing need to extract insights from customer interactions, rising demand to track better agent performance, and increasing emphasis on risk identification and fraud are expected to drive market growth.

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 2

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 3

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 4

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 5

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 6

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 7

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 8

Voice Analytics Market by Component (Services and Solution), Application (Sales and Marketing Management, Sentiment Analysis and Call Monitoring), Organization Size, Deployment Model, Vertical, and Geography - 2019 to 2024 9

TABLE OF CONTENT

1 Global Voice Analytics Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Voice Analytics Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Voice Analytics Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Voice Analytics Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Voice Analytics Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Voice Analytics Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Voice Analytics Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Solution

9 Global Voice Analytics Market – By Deployment Mode
9.1 On-Premises
9.2 Cloud

10 Global Voice Analytics Market – By Organization Size
10.1 SMEs
10.2 Large Enterprises

11 Global Voice Analytics Market – By Application
11.1 Sentiment Analysis
11.2 Sales and Marketing Management
11.3 Risk and Fraud Detection
11.4 Call Monitoring
11.5 Others

12 Global Voice Analytics Market – By End-User
12.1 BFSI
12.2 Retail and eCommerce
12.3 Healthcare
12.4 Telecommunication
12.5 Government and Defense
12.6 Others

13 Global Voice Analytics Market – By Geography (Market Size – & million/billion)
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 U.K
13.3.2 Germany
13.3.3 Italy
13.3.4 France
13.3.5 Spain
13.3.6 Rest of Europe
13.4 Asia-Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 South Korea
13.4.5 Rest of APAC
13.5 Rest of the World
13.5.1 South America
13.5.2 Middle East
13.5.3 Africa

14 Global Voice Analytics Market – Entropy
14.1 New product launches
14.2 M&A’s, collaborations, JVs and partnerships

15 Global Voice Analytics Market Company Profile (Key Players)
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 Verint Systems
15.3 NICE
15.4 Avaya
15.5 RankMiner
15.6 VoiceBase
15.7 ThoughtSpot
15.8 Uniphore
15.9 Calabrio
15.10 Talkdesk
15.11 Beyond Verbal
15.12 Company 11 & more

16 Global Voice Analytics Market – Appendix
16.1 Sources
16.2 Abbreviations