Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography – 2024 to 2029

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OVERVIEW

The market size of UCaaS is expected to reach USD 31.15 billion by 2024, at a 9.9% CAGR during the forecast period. This market’s major drivers include low ownership costs relative to other communications devices, rising mobility trends and bring your own device (BYOD), increasing SMB demand, and continuous service support.

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 1

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 2

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 3

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 4

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 5

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 6

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 7

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 8

TABLE OF CONTENT

1 Global Unified Communication as a Service (UCaaS) Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Unified Communication as a Service (UCaaS) Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Unified Communication as a Service (UCaaS) Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Unified Communication as a Service (UCaaS) Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Unified Communication as a Service (UCaaS) Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Unified Communication as a Service (UCaaS) Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Unified Communication as a Service (UCaaS) Market – By Component (Market Size – &
million/billion)
8.1 Telephony
8.2 Unified messaging
8.3 Conferencing
8.4 Collaboration Platforms and Applications

9 Global Unified Communication as a Service (UCaaS) Market – By Organization Size
9.1 SMEs
9.2 Large Enterprises

10 Global Unified Communication as a Service (UCaaS) Market – By End-User
10.1 BFSI
10.2 Telecom and IT
10.3 Logistics and transportation
10.4 Travel and hospitality
10.5 Consumer goods and retail
10.6 Healthcare
10.7 Public sector and utilities

11 Global Unified Communication as a Service (UCaaS) Market – By Geography (Market Size –
& million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Unified Communication as a Service (UCaaS) Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Unified Communication as a Service (UCaaS) Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 Cisco Systems, Inc.
13.3 Computer Sciences Corporation
13.4 BT Group
13.5 8×8, Inc.
13.6 Star2star Communications
13.7 Polycom, Inc.
13.8 West Corporation
13.9 Microsoft Corporation
13.10 Verizon Communications, Inc.
13.11 Voss Solutions
13.12 Company 11 & more

14 Global Unified Communication as a Service (UCaaS) Market – Appendix
14.1 Sources
14.2 Abbreviations

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OVERVIEW

The market size of UCaaS is expected to reach USD 31.15 billion by 2024, at a 9.9% CAGR during the forecast period. This market’s major drivers include low ownership costs relative to other communications devices, rising mobility trends and bring your own device (BYOD), increasing SMB demand, and continuous service support.

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 9

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 10

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 11

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 12

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 13

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 14

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 15

Unified Communication as a Service (UCaaS) Market by Industry (Telecom & IT, BFSI, Consumer Goods & Retail), Component (Unified Messaging, Telephony, Conferencing), Organization Size (Small, Medium, and Large), and Geography - 2024 to 2029 16

TABLE OF CONTENT

1 Global Unified Communication as a Service (UCaaS) Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Unified Communication as a Service (UCaaS) Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Unified Communication as a Service (UCaaS) Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Unified Communication as a Service (UCaaS) Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Unified Communication as a Service (UCaaS) Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Unified Communication as a Service (UCaaS) Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Unified Communication as a Service (UCaaS) Market – By Component (Market Size – &
million/billion)
8.1 Telephony
8.2 Unified messaging
8.3 Conferencing
8.4 Collaboration Platforms and Applications

9 Global Unified Communication as a Service (UCaaS) Market – By Organization Size
9.1 SMEs
9.2 Large Enterprises

10 Global Unified Communication as a Service (UCaaS) Market – By End-User
10.1 BFSI
10.2 Telecom and IT
10.3 Logistics and transportation
10.4 Travel and hospitality
10.5 Consumer goods and retail
10.6 Healthcare
10.7 Public sector and utilities

11 Global Unified Communication as a Service (UCaaS) Market – By Geography (Market Size –
& million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Unified Communication as a Service (UCaaS) Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Unified Communication as a Service (UCaaS) Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 Cisco Systems, Inc.
13.3 Computer Sciences Corporation
13.4 BT Group
13.5 8×8, Inc.
13.6 Star2star Communications
13.7 Polycom, Inc.
13.8 West Corporation
13.9 Microsoft Corporation
13.10 Verizon Communications, Inc.
13.11 Voss Solutions
13.12 Company 11 & more

14 Global Unified Communication as a Service (UCaaS) Market – Appendix
14.1 Sources
14.2 Abbreviations

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