Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography – 2020 to 2025

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Published on: April 6, 2020
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The market for interactive voice response (IVR) is projected to hit USD 8.12 billion by 2025, rising over the forecast period at a CAGR of 6.31%. The growth of the IVR market is due to the growing convergence of advanced technologies and the increase of cloud-based services that meet the IVR systems industry standards.

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 1

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 2

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 3

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 4

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 5

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 6

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 7

Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - 2020 to 2025 8

1 Global Interactive Voice Response Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Interactive Voice Response Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Interactive Voice Response Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Interactive Voice Response Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Interactive Voice Response Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Interactive Voice Response Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Interactive Voice Response Market – By Technology (Market Size – & million/billion)
8.1 Speech Based
8.2 Touch-tone Based

9 Global Interactive Voice Response Market – By Deployment Mode
9.1 Cloud
9.2 On Premise

10 Global Interactive Voice Response Market – By Organization Size
10.1 Small and Medium Enterprise (SME)
10.2 Large Enterprise

11 Global Interactive Voice Response Market – By Services
11.1 Installation
11.2 Training & Education
11.3 Maintenance & Support

12 Global Interactive Voice Response Market – By Vertical
12.1 BFSI
12.2 Travel and Hospitality
12.3 Pharma and Healthcare
12.4 ITES
12.5 Media, Retail, and E-commerce
12.6 Education
12.7 Telecommunications
12.8 Government and Public Sector
12.9 Transportation and Logistics
12.10 Others

13 Global Interactive Voice Response Market – By Geography (Market Size – &
million/billion)
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 U.K
13.3.2 Germany
13.3.3 Italy
13.3.4 France
13.3.5 Spain
13.3.6 Rest of Europe
13.4 Asia-Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 South Korea
13.4.5 Rest of APAC
13.5 Rest of the World
13.5.1 South America
13.5.2 Middle East
13.5.3 Africa

14 Global Interactive Voice Response Market – Entropy
14.1 New product launches
14.2 M&A’s, collaborations, JVs and partnerships

15 Global Interactive Voice Response Market Company Profile (Key Players)
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 inContact Inc.
15.3 Nuance Communications, Inc.
15.4 24/7 Customer, Inc.
15.5 Verizon Communications Inc.
15.6 Five9, Inc.
15.7 Genesys Telecommunication Laboratories, Inc.
15.8 8×8, Inc.
15.9 AT&T Inc.
15.10 Avaya Inc.
15.11 Aspect Software Parent, Inc.
15.12 Company 11 & more

16 Global Interactive Voice Response Market – Appendix
16.1 Sources
16.2 Abbreviations