Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024

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Published on: May 28, 2019
Clear
SKU: GMS488 Category:

It is projected that the global healthcare CRM market will hit USD 18.3 billion by 2024, rising over the forecast period at a CAGR of 13.9%. The benefits of CRM technology and rising emphasis on patient satisfaction are the key factors driving healthcare CRM market growth.

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 1

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 2

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 3

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 4

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 5

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 6

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 7

Healthcare CRM Market by Component (Service, Software), Delivery (Cloud, On premise, Private, Hybrid, Public), End user (Hospital, Life Science, ASC, Payers), Functionality (Sales, CSS, Marketing, Digital Marketing, Analytics, AI) – 2019 to 2024 8

1 Global Healthcare CRM Market 
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Healthcare CRM Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Healthcare CRM Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Healthcare CRM Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Healthcare CRM Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Healthcare CRM Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Healthcare CRM Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Software

9 Global Healthcare CRM Market – By Delivery Model
9.1 On-premise Model
9.2 Web/Cloud-based Model

10 Global Healthcare CRM Market – By Functionality
10.1 Customer Service and Support
10.2 Marketing
10.3 Sales
10.4 Digital Marketing
10.5 Other

11 Global Healthcare CRM Market – By End-User
11.1 Healthcare Providers
11.2 Healthcare Payers
11.3 Life Sciences Industry

12 Global Healthcare CRM Market – By Geography (Market Size – & million/billion)
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 U.K
12.3.2 Germany
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia-Pacific
12.4.1 China
12.4.2 Japan
12.4.3 India
12.4.4 South Korea
12.4.5 Rest of APAC
12.5 Rest of the World
12.5.1 South America
12.5.2 Middle East
12.5.3 Africa

13 Global Healthcare CRM Market – Entropy
13.1 New product launches
13.2 M&A’s, collaborations, JVs and partnerships

14 Global Healthcare CRM Market Company Profile (Key Players)
14.1 Market Share, Company Revenue, Products, M&A, Developments
14.2 Saleforce.Com, Inc.
14.3 Oracle
14.4 Microsoft
14.5 Healthgrades
14.6 Infor, Inc.
14.7 IBM
14.8 SAP SE
14.9 SugarCRM
14.10 Accenture
14.11 Influence Health, Inc.
14.12 Company 11 & more

15 Global Healthcare CRM Market – Appendix
15.1 Sources
15.2 Abbreviations