Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography – 2019 to 2024

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Published on: May 16, 2019
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OVERVIEW

The market size of customer success platforms is expected to reach USD 2,731 million by 2024, growing at a CAGR of 24.55% over the forecast period. Factors such as the advent of cloud computing to customer success, the demand for advanced solutions to monitor customer scores and lower churn are supposed to drive the adoption of customer success platforms and services solution.

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 1

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 2

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 3

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 4

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 5

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 6

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 7

Customer Success Platforms Market by Application (CEM, Sales and Marketing Management, Risk and Compliance Management), Component (Solutions, Services), Industry Vertical, Deployment Model, and Geography - 2019 to 2024 8

TABLE OF CONTENT

1 Global Customer Success Platforms Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Customer Success Platforms Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Customer Success Platforms Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Customer Success Platforms Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Customer Success Platforms Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Customer Success Platforms Market – By Component (Market Size – & million/billion)
7.1 Services
7.2 Solution

8 Global Customer Success Platforms Market – By Deployment Mode
8.1 On-Premises
8.2 Cloud

9 Global Customer Success Platforms Market – By Organization Size
9.1 SMEs
9.2 Large Enterprises

10 Global Customer Success Platforms Market – By Application
10.1 Customer Experience Management
10.2 Sales and Marketing Management
10.3 Risk and Compliance Management
10.4 Customer Service
10.5 Others

11 Global Customer Success Platforms Market – By End-User
11.1 BFSI
11.2 Retail and eCommerce
11.3 Telecommunications and IT
11.4 Healthcare and Life Science
11.5 Government and Public Safety
11.6 Others

12 Global Customer Success Platforms Market – By Geography (Market Size – &
million/billion)
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 U.K
12.3.2 Germany
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia-Pacific
12.4.1 China
12.4.2 Japan
12.4.3 India
12.4.4 South Korea
12.4.5 Rest of APAC
12.5 Rest of the World
12.5.1 South America
12.5.2 Middle East
12.5.3 Africa

13 Global Customer Success Platforms Market – Entropy
13.1 New product launches
13.2 M&A’s, collaborations, JVs and partnerships

14 Global Customer Success Platforms Market Company Profile (Key Players)
14.1 Market Share, Company Revenue, Products, M&A, Developments
14.2 Gainsight
14.3 Salesforce
14.4 Natero
14.5 Churnzero
14.6 Totango
14.7 Amity
14.8 UserIQ
14.9 Planhat
14.10 Strikedeck
14.11 ClientSuccess
14.12 Company 11 & more

15 Global Customer Success Platforms Market – Appendix
15.1 Sources
15.2 Abbreviations