Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) – 2020 to 2025

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Published on: April 6, 2020
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The market for customer analytics is projected to hit USD 10.32 billion by 2025, rising at a CAGR of 18.15% over the 2020-2025 forecast. It is anticipated that increasing demand for better customer service and increased social media responsibility for addressing customer behavior would drive market growth.

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 1

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 2

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 3

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 4

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 5

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 6

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 7

Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) - 2020 to 2025 8

1 Global Customer Analytics Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Customer Analytics Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Customer Analytics Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Customer Analytics Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Customer Analytics Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Customer Analytics Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Customer Analytics Market – By Solution (Market Size – & million/billion)
8.1 Data Management/Extract, Transform and Load (ETL)
8.2 Web Analytical Tools
8.3 Dashboard and Reporting Tools
8.4 Analytical Tools/Modules
8.5 Social Media Analytical Tools
8.6 Voice of Customer (VOC)

9 Global Customer Analytics Market – By Service
9.1 Professional Services
9.2 Support and Maintenance Services

10 Global Customer Analytics Market – By Deployment
10.1 On-Premises
10.2 Cloud

11 Global Customer Analytics Market – By Organization Size
11.1 SMEs
11.2 Large Enterprises

12 Global Customer Analytics Market – By Vertical
12.1 BFSI
12.2 Wholesale and Retail
12.3 Transportation and Logistic
12.4 Media and Entertainment
12.5 Telecommunication and IT
12.6 Utilities
12.7 Healthcare
12.8 Travel and Hospitality
12.9 Manufacturing
12.10 Others

13 Global Customer Analytics Market – By Geography (Market Size – & million/billion)
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 U.K
13.3.2 Germany
13.3.3 Italy
13.3.4 France
13.3.5 Spain
13.3.6 Rest of Europe
13.4 Asia-Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 South Korea
13.4.5 Rest of APAC
13.5 Rest of the World
13.5.1 South America
13.5.2 Middle East
13.5.3 Africa

14 Global Customer Analytics Market – Entropy
14.1 New product launches
14.2 M&A’s, collaborations, JVs and partnerships

15 Global Customer Analytics Market Company Profile (Key Players)
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 Fair Isaac Corporation (FICO)
15.3 Angoss Software Corporation
15.4 Actuate Software Corporation
15.5 Oracle Corporation
15.6 International Business Machine (IBM)
15.7 SAP AG
15.8 SAS Institute Inc.
15.9 Teoco Corporation
15.10 Verint System Inc.
15.11 Pitney Bowes Inc.
15.12 Company 11 & more

16 Global Customer Analytics Market – Appendix
16.1 Sources
16.2 Abbreviations