Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) – 2024 to 2029

SKU: GMS-5121

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OVERVIEW

The global market for contact center analytics is expected to hit USD 2.267 million by 2025, rising over the projected period at a CAGR of 15.11%. The main factors driving this market’s growth are demand for better customer service management solutions, proliferation of cloud computing, growing demand for voice and text analytics solutions and increased enforcement requirements.

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 1

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 2

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 3

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 4

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 5

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 6

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 7

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 8

TABLE OF CONTENT

1 Global Contact Center Analytics Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Contact Center Analytics Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Contact Center Analytics Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Contact Center Analytics Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Contact Center Analytics Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Contact Center Analytics Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Contact Center Analytics Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Software

9 Global Contact Center Analytics Market – By Deployment Model
9.1 On-Premises
9.2 On-Demand

10 Global Contact Center Analytics Market – By Organization Size
10.1 Large Enterprises
10.2 SMEs

11 Global Contact Center Analytics Market – By Application
11.1 Automatic Call Distributor
11.2 Log Management
11.3 Risk and Compliance Management
11.4 Real-time Monitoring and Reporting
11.5 Workforce Optimization
11.6 Customer Experience Management
11.7 Others

12 Global Contact Center Analytics Market – By Industry
12.1 Healthcare and Life sciences
12.2 Retail and Consumer Goods
12.3 Telecom and IT
12.4 Energy and Utilities
12.5 Banking, Financial Services and Insurance
12.6 Manufacturing
12.7 Government and Defense
12.8 Other

13 Global Contact Center Analytics Market – By Geography (Market Size – & million/billion)
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 U.K
13.3.2 Germany
13.3.3 Italy
13.3.4 France
13.3.5 Spain
13.3.6 Rest of Europe
13.4 Asia-Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 South Korea
13.4.5 Rest of APAC
13.5 Rest of the World
13.5.1 South America
13.5.2 Middle East
13.5.3 Africa

14 Global Contact Center Analytics Market – Entropy
14.1 New product launches
14.2 M&A’s, collaborations, JVs and partnerships

15 Global Contact Center Analytics Market Company Profile (Key Players)
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 Cisco Systems, Inc.
15.3 Genpact Limited
15.4 Verint Systems Inc.
15.5 SAP SE
15.6 Nice Ltd.
15.7 Enghouse Interactive
15.8 Callminer
15.9 Genesys
15.10 Oracle Corporation
15.11 Mitel Networks Corporation
15.12 Company 11 & more

16 Global Contact Center Analytics Market – Appendix
16.1 Sources
16.2 Abbreviations

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OVERVIEW

The global market for contact center analytics is expected to hit USD 2.267 million by 2025, rising over the projected period at a CAGR of 15.11%. The main factors driving this market’s growth are demand for better customer service management solutions, proliferation of cloud computing, growing demand for voice and text analytics solutions and increased enforcement requirements.

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 9

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 10

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 11

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 12

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 13

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 14

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 15

Contact Center Analytics Market by Component (Services, Software), Application (Risk and Compliance Management, Log Management, Workforce Management, Real-Time Monitoring and Reporting, Customer Experience Management) - 2024 to 2029 16

TABLE OF CONTENT

1 Global Contact Center Analytics Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Contact Center Analytics Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Contact Center Analytics Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Contact Center Analytics Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Contact Center Analytics Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Contact Center Analytics Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Contact Center Analytics Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Software

9 Global Contact Center Analytics Market – By Deployment Model
9.1 On-Premises
9.2 On-Demand

10 Global Contact Center Analytics Market – By Organization Size
10.1 Large Enterprises
10.2 SMEs

11 Global Contact Center Analytics Market – By Application
11.1 Automatic Call Distributor
11.2 Log Management
11.3 Risk and Compliance Management
11.4 Real-time Monitoring and Reporting
11.5 Workforce Optimization
11.6 Customer Experience Management
11.7 Others

12 Global Contact Center Analytics Market – By Industry
12.1 Healthcare and Life sciences
12.2 Retail and Consumer Goods
12.3 Telecom and IT
12.4 Energy and Utilities
12.5 Banking, Financial Services and Insurance
12.6 Manufacturing
12.7 Government and Defense
12.8 Other

13 Global Contact Center Analytics Market – By Geography (Market Size – & million/billion)
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 U.K
13.3.2 Germany
13.3.3 Italy
13.3.4 France
13.3.5 Spain
13.3.6 Rest of Europe
13.4 Asia-Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 South Korea
13.4.5 Rest of APAC
13.5 Rest of the World
13.5.1 South America
13.5.2 Middle East
13.5.3 Africa

14 Global Contact Center Analytics Market – Entropy
14.1 New product launches
14.2 M&A’s, collaborations, JVs and partnerships

15 Global Contact Center Analytics Market Company Profile (Key Players)
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 Cisco Systems, Inc.
15.3 Genpact Limited
15.4 Verint Systems Inc.
15.5 SAP SE
15.6 Nice Ltd.
15.7 Enghouse Interactive
15.8 Callminer
15.9 Genesys
15.10 Oracle Corporation
15.11 Mitel Networks Corporation
15.12 Company 11 & more

16 Global Contact Center Analytics Market – Appendix
16.1 Sources
16.2 Abbreviations

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