Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography – 2020 to 2025

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Published on: March 14, 2020
Clear

The market size of the call center AI is projected to reach USD 2.843.5 million by 2024, rising to CAGR 27.67% in 2019–2024. Major market growth factors include increasing customer engagement across social media platforms and through data generation through the Internet of Things (IoT), social media, and image technology advances.

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 1

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 2

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 3

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 4

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 5

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 6

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 7

Call Center AI Market by Component (Solutions, Compute Platforms, Services), Deployment Type (On-premises, Cloud), Vertical (Retail & E-commerce, BFSI, Healthcare, Telecom, Media & Entertainment), and Geography - 2020 to 2025 8

1 Global Call Center AI Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Call Center AI Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Call Center AI Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Call Center AI Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Call Center AI Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Call Center AI Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Call Center AI Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Solution
8.3 Compute Platforms

9 Global Call Center AI Market – By Deployment Mode
9.1 On-Premises
9.2 Cloud

10 Global Call Center AI Market – By End-User
10.1 BFSI
10.2 Media & Entertainment
10.3 Telecom
10.4 Healthcare
10.5 Retail & eCommerce
10.6 Travel & Hospitality
10.7 Others

11 Global Call Center AI Market – By Geography (Market Size – & million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Call Center AI Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Call Center AI Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 Google
13.3 IBM
13.4 Microsoft
13.5 Oracle
13.6 Avaya
13.7 Haptik
13.8 SAP
13.9 AWS
13.10 Nuance Communications
13.11 Zendesk
13.12 Company 11 & more

14 Global Call Center AI Market – Appendix
14.1 Sources
14.2 Abbreviations