Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region – 2020 to 2025

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Published on: April 6, 2020
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The market size of customer self-service software is expected to hit USD 16.7 billion by 2025, rising at 15.4% CAGR. Improving customer service through self-service tools empowers businesses to improve customer satisfaction and loyalty, and improving the availability of various customer service touch points are the major drivers for this market’s growth.

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 1

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 2

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 3

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 4

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 5

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 6

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 7

Customer Self-Service Software Market by Service, Deployment Type, Solution (Intelligent Virtual Assistants, Web Self-Service, Mobile Self-Service, and Social Media and Community Self-Service), Vertical, and Region - 2020 to 2025 8

1 Global Customer Self-Service Software Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Customer Self-Service Software Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Customer Self-Service Software Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Customer Self-Service Software Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Customer Self-Service Software Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Customer Self-Service Software Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Customer Self-Service Software Market – By Solution
8.1 Web Self-Service
8.2 Mobile self-service
8.3 Intelligent virtual assistants
8.4 IVR & ITR, and
8.5 Email management,
8.6 Others

9 Global Customer Self-Service Software Market – By Service
9.1 Professional Services
9.2 Managed services

10 Global Customer Self-Service Software Market – By Deployment Type
10.1 On-Premises
10.2 Cloud

11 Global Customer Self-Service Software Market – By Vertical
11.1 BFSI
11.2 Manufacturing
11.3 Retail & e-commerce
11.4 IT & telecommunication
11.5 Healthcare & life sciences
11.6 Transportation & logistics
11.7 Education
11.8 Media & entertainment
11.9 Others

12 Global Customer Self-Service Software Market – By Geography (Market Size – &
million/billion)

12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 U.K
12.3.2 Germany
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia-Pacific
12.4.1 China
12.4.2 Japan
12.4.3 India
12.4.4 South Korea
12.4.5 Rest of APAC
12.5 Rest of the World
12.5.1 South America
12.5.2 Middle East
12.5.3 Africa

13 Global Customer Self-Service Software Market – Entropy
13.1 New product launches
13.2 M&A’s, collaborations, JVs and partnerships

14 Global Customer Self-Service Software Market Company Profile (Key Players)
14.1 Market Share, Company Revenue, Products, M&A, Developments
14.2 Oracle Corporation
14.3 SAP SE
14.4 Microsoft Corporation
14.5 Nuance Communications, Inc.
14.6 Verint Systems, Inc.
14.7 Zendesk, Inc.
14.8 Salesforce.Com, Inc.
14.9 Aspect Software, Inc.
14.10 Avaya, Inc.
14.11 BMC Software, Inc.
14.12 Company 11 & more

15 Global Customer Self-Service Software Market – Appendix
15.1 Sources
15.2 Abbreviations