Customer Experience Management Market by Component (Services, Solutions) Touchpoint, Deployment Type, Vertical (Healthcare, IT & Telecom, BFSI, Retail, Automotive, Travel & Hospitality, Media & Entertainment), and Geography – 2023 to 2028

SKU: GMS1362

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OVERVIEW

The market for customer experience management is projected to hit USD 14.77 billion by 2024, rising over the forecast period at a CAGR of 13.74%. The market’s major growth drivers include growing need to boost customer engagement & lower customer churn rates, rising cloud-based technology deployment, and increasing demand for Big Data Analytics.

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 1

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 2

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 3

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 4

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 5

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 6

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 7

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 8

TABLE OF CONTENT

1 Global Customer Experience Management Market 
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Customer Experience Management Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Customer Experience Management Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Customer Experience Management Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Customer Experience Management Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Customer Experience Management Market – By Component (Market Size – &
million/billion)
7.1 Services
7.2 Solution

8 Global Customer Experience Management Market – By Deployment Mode
8.1 On-Premises
8.2 Cloud

9 Global Customer Experience Management Market – By Touchpoint
9.1 Website
9.2 Store
9.3 Call Center
9.4 Mobile App
9.5 Social Media
9.6 Email
9.7 Virtual Assistant
9.8 Others

10 Global Customer Experience Management Market – By Vertical
10.1 Retail
10.2 BFSI
10.3 Travel & Hospitality
10.4 IT & Telecom
10.5 Healthcare
10.6 Automotive
10.7 Media & Entertainment
10.8 Public Sector
10.9 Others

11 Global Customer Experience Management Market – By Geography (Market Size – &
million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Customer Experience Management Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Customer Experience Management Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 Adobe Systems
13.3 IBM
13.4 Oracle Corporation
13.5 Tech Mahindra
13.6 Verint Systems
13.7 Zendesk
13.8 Avaya Inc.
13.9 NICE Systems
13.10 SAP
13.11 OpenText
13.12 Company 11 & more

14 Global Customer Experience Management Market – Appendix
14.1 Sources
14.2 Abbreviations

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OVERVIEW

The market for customer experience management is projected to hit USD 14.77 billion by 2024, rising over the forecast period at a CAGR of 13.74%. The market’s major growth drivers include growing need to boost customer engagement & lower customer churn rates, rising cloud-based technology deployment, and increasing demand for Big Data Analytics.

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 9

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 10

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 11

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 12

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 13

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 14

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 15

Customer experience management market by component (services, solutions) touchpoint, deployment type, vertical (healthcare, it & telecom, bfsi, retail, automotive, travel & hospitality, media & entertainment), and geography - 2023 to 2028 16

TABLE OF CONTENT

1 Global Customer Experience Management Market 
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Customer Experience Management Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Customer Experience Management Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Customer Experience Management Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Customer Experience Management Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Customer Experience Management Market – By Component (Market Size – &
million/billion)
7.1 Services
7.2 Solution

8 Global Customer Experience Management Market – By Deployment Mode
8.1 On-Premises
8.2 Cloud

9 Global Customer Experience Management Market – By Touchpoint
9.1 Website
9.2 Store
9.3 Call Center
9.4 Mobile App
9.5 Social Media
9.6 Email
9.7 Virtual Assistant
9.8 Others

10 Global Customer Experience Management Market – By Vertical
10.1 Retail
10.2 BFSI
10.3 Travel & Hospitality
10.4 IT & Telecom
10.5 Healthcare
10.6 Automotive
10.7 Media & Entertainment
10.8 Public Sector
10.9 Others

11 Global Customer Experience Management Market – By Geography (Market Size – &
million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Customer Experience Management Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Customer Experience Management Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 Adobe Systems
13.3 IBM
13.4 Oracle Corporation
13.5 Tech Mahindra
13.6 Verint Systems
13.7 Zendesk
13.8 Avaya Inc.
13.9 NICE Systems
13.10 SAP
13.11 OpenText
13.12 Company 11 & more

14 Global Customer Experience Management Market – Appendix
14.1 Sources
14.2 Abbreviations

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