Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography – 2019 to 2024

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Published on: November 28, 2019
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The global market size for cloud IT service management is expected to reach USD 10.56 billion by 2024, rising over the forecast period at a CAGR of 18.73 %. The increasing transition to cloud-based technology and combining AI-enabled technologies with ITSM solutions are essential growth drivers for the industry.

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 1

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 2

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 3

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 4

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 5

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 6

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 7

Cloud ITSM Market by Vertical (IT & Telecommunication, BFSI, Retail & Consumer Goods), Component (Services, Solutions (Configuration & Change Management, Service Portfolio Management, Operations & Performance Management)), Geography - 2019 to 2024 8

1 Global Cloud ITSM Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Cloud ITSM Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Cloud ITSM Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Cloud ITSM Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Cloud ITSM Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Cloud ITSM Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Cloud ITSM Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Solution

9 Global Cloud ITSM Market – By Organization Size
9.1 SMEs
9.2 Large Enterprises

10 Global Cloud ITSM Market – By End-User
10.1 IT & telecommunication
10.2 Healthcare & life sciences
10.3 Retail & consumer goods
10.4 Manufacturing
10.5 BFSI
10.6 Media & entertainment
10.7 Government & public
10.8 Travel & hospitality
10.9 Others

11 Global Cloud ITSM Market – By Geography (Market Size – & million/billion)
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 U.K
11.3.2 Germany
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia-Pacific
11.4.1 China
11.4.2 Japan
11.4.3 India
11.4.4 South Korea
11.4.5 Rest of APAC
11.5 Rest of the World
11.5.1 South America
11.5.2 Middle East
11.5.3 Africa

12 Global Cloud ITSM Market – Entropy
12.1 New product launches
12.2 M&A’s, collaborations, JVs and partnerships

13 Global Cloud ITSM Market Company Profile (Key Players)
13.1 Market Share, Company Revenue, Products, M&A, Developments
13.2 ServiceNow
13.3 BMC Software
13.4 Cherwell Software
13.5 CA Technologies
13.6 HPE
13.7 Citrix Systems
13.8 Hornbill
13.9 IBM
13.10 Axios Systems
13.11 Ivanti
13.12 Company 11 & more

14 Global Cloud ITSM Market – Appendix
14.1 Sources
14.2 Abbreviations