OVERVIEW

The market size of customer self-service software is expected to hit USD 16.7 billion by 2025, rising at 15.4% CAGR. Improving customer service through self-service tools empowers businesses to improve customer satisfaction and loyalty, and improving the availability of various customer service touch points are the major drivers for this market's growth.

TABLE OF CONTENT

• 2 RESEARCH METHODOLOGY
  • 2.1 Research Data
    • 2.1.1 Secondary Data
      • 2.1.1.1 Key Data From Secondary Sources
    • 2.1.2 Primary Data
      • 2.1.2.1 Key Data From Primary Sources
      • 2.1.2.2 Key Industry Insights
      • 2.1.2.3 Breakdown of Primaries
  • 2.2 Market Size Estimation
    • 2.2.1 Bottom-Up Approach
    • 2.2.2 Top-Down Approach
  • 2.3 Market Breakdown and Data Triangulation
  • 2.4 Research Assumptions

• 3 Global Customer Self-Service Software Market ? Executive Summary
  • 3.1 Market Revenue, Market Size and Key Trends by Company
  • 3.2 Key Trends by type of Application
  • 3.3 Key Trends segmented by Geography

• 4 Global Customer Self-Service Software Market ? Comparative Analysis
  • 4.1 Product Benchmarking - Top 10 companies
  • 4.2 Top 5 Financials Analysis
  • 4.3 Market Value split by Top 10 companies
  • 4.4 Patent Analysis - Top 10 companies
  • 4.5 Pricing Analysis

• 5 Global Customer Self-Service Software Market ? Industry Market Entry Scenario
  • 5.1 Regulatory Framework Overview
  • 5.2 New Business and Ease of Doing business index
  • 5.3 Case studies of successful ventures
  • 5.4 Customer Analysis ? Top 10 companies

• 6 Global Customer Self-Service Software Market - Market Forces
  • 6.1 Introduction
  • 6.2 Market Dynamics
    • 6.2.1 Drivers
    • 6.2.2 Opportunities
    • 6.2.3 Challenges
  • 6.3 Porters Analysis of Market
    • 6.3.1 Bargaining power of suppliers
    • 6.3.2 Bargaining powers of customers
    • 6.3.3 Threat of new entrants
    • 6.3.4 Rivalry among existing players
    • 6.3.5 Threat of substitutes

• 7 Global Customer Self-Service Software Market - Strategic Analysis
  • 7.1 Value Chain analysis
  • 7.2 Product Life Cycle
  • 7.3 Supplier and distributor analysis (Market share and product dealing strategies)

• 8 Global Customer Self-Service Software Market ? By Solution
  • 8.1 Web Self-Service
  • 8.2 Mobile self-service
  • 8.3 Intelligent virtual assistants
  • 8.4 IVR & ITR, and
  • 8.5 Email management,
  • 8.6 Others

• 9 Global Customer Self-Service Software Market - By Service
  • 9.1 Professional Services
  • 9.2 Managed services

• 10 Global Customer Self-Service Software Market - By Deployment Type
  • 10.1 On-Premises
  • 10.2 Cloud

• 11 Global Customer Self-Service Software Market - By Vertical
  • 11.1 BFSI
  • 11.2 Manufacturing
  • 11.3 Retail & e-commerce
  • 11.4 IT & telecommunication
  • 11.5 Healthcare & life sciences
  • 11.6 Transportation & logistics
  • 11.7 Education
  • 11.8 Media & entertainment
  • 11.9 Others

• 12 Global Customer Self-Service Software Market ? By Geography (Market Size ? &

• • 12.1 Introduction
  • 12.2 North America
    • 12.2.1 US
    • 12.2.2 Canada
    • 12.2.3 Mexico
  • 12.3 Europe
    • 12.3.1 U.K
    • 12.3.2 Germany
    • 12.3.3 Italy
    • 12.3.4 France
    • 12.3.5 Spain
    • 12.3.6 Rest of Europe
  • 12.4 Asia-Pacific
    • 12.4.1 China
    • 12.4.2 Japan
    • 12.4.3 India
    • 12.4.4 South Korea
    • 12.4.5 Rest of APAC
  • 12.5 Rest of the World
    • 12.5.1 South America
    • 12.5.2 Middle East
    • 12.5.3 Africa

• 13 Global Customer Self-Service Software Market ? Entropy
  • 13.1 New product launches
  • 13.2 M&A's, collaborations, JVs and partnerships

• 14 Global Customer Self-Service Software Market Company Profile (Key Players)
  • 14.1 Market Share, Company Revenue, Products, M&A, Developments
  • 14.2 Oracle Corporation
  • 14.3 SAP SE
  • 14.4 Microsoft Corporation
  • 14.5 Nuance Communications, Inc.
  • 14.6 Verint Systems, Inc.
  • 14.7 Zendesk, Inc.
  • 14.8 Salesforce.Com, Inc.
  • 14.9 Aspect Software, Inc.
  • 14.10 Avaya, Inc.
  • 14.11 BMC Software, Inc.
  • 14.12 Company 11 & more

• 15 Global Customer Self-Service Software Market - Appendix
  • 15.1 Sources
  • 15.2 Abbreviations