OVERVIEW
The market for customer analytics is projected to hit USD 10.32 billion by 2025, rising at a CAGR of 18.15% over the 2020-2025 forecast. It is anticipated that increasing demand for better customer service and increased social media responsibility for addressing customer behavior would drive market growth.
TABLE OF CONTENT
- 1.1 Study Objectives
- 1.2 Market Definition
- 1.3 Study Scope
- 1.3.1 Markets Covered
- 1.3.2 Geographic Scope
- 2 RESEARCH METHODOLOGY
- 2.1 Research Data
- 2.1.1 Secondary Data
- 2.1.1.1 Key Data From Secondary Sources
- 2.1.2 Primary Data
- 2.1.2.1 Key Data From Primary Sources
- 2.1.2.2 Key Industry Insights
- 2.1.2.3 Breakdown of Primaries
- 2.1.1 Secondary Data
- 2.2 Market Size Estimation
- 2.2.1 Bottom-Up Approach
- 2.2.2 Top-Down Approach
- 2.3 Market Breakdown and Data Triangulation
- 2.4 Research Assumptions
- 2.1 Research Data
- 3 Global Customer Analytics Market ? Executive Summary
- 3.1 Market Revenue, Market Size and Key Trends by Company
- 3.2 Key Trends by type of Application
- 3.3 Key Trends segmented by Geography
- 4 Global Customer Analytics Market ? Comparative Analysis
- 4.1 Product Benchmarking - Top 10 companies
- 4.2 Top 5 Financials Analysis
- 4.3 Market Value split by Top 10 companies
- 4.4 Patent Analysis - Top 10 companies
- 4.5 Pricing Analysis
- 5 Global Customer Analytics Market ? Industry Market Entry Scenario
- 5.1 Regulatory Framework Overview
- 5.2 New Business and Ease of Doing business index
- 5.3 Case studies of successful ventures
- 5.4 Customer Analysis ? Top 10 companies
- 6 Global Customer Analytics Market - Market Forces
- 6.1 Introduction
- 6.2 Market Dynamics
- 6.2.1 Drivers
- 6.2.2 Opportunities
- 6.2.3 Challenges
- 6.3 Porters Analysis of Market
- 6.3.1 Bargaining power of suppliers
- 6.3.2 Bargaining powers of customers
- 6.3.3 Threat of new entrants
- 6.3.4 Rivalry among existing players
- 6.3.5 Threat of substitutes
- 7 Global Customer Analytics Market - Strategic Analysis
- 7.1 Value Chain analysis
- 7.2 Product Life Cycle
- 7.3 Supplier and distributor analysis (Market share and product dealing strategies)
- 8 Global Customer Analytics Market ? By Solution (Market Size ? & million/billion)
- 8.1 Data Management/Extract, Transform and Load (ETL)
- 8.2 Web Analytical Tools
- 8.3 Dashboard and Reporting Tools
- 8.4 Analytical Tools/Modules
- 8.5 Social Media Analytical Tools
- 8.6 Voice of Customer (VOC)
- 9 Global Customer Analytics Market - By Service
- 9.1 Professional Services
- 9.2 Support and Maintenance Services
- 10 Global Customer Analytics Market - By Deployment
- 10.1 On-Premises
- 10.2 Cloud
- 11 Global Customer Analytics Market - By Organization Size
- 11.1 SMEs
- 11.2 Large Enterprises
- 12 Global Customer Analytics Market - By Vertical
- 12.1 BFSI
- 12.2 Wholesale and Retail
- 12.3 Transportation and Logistic
- 12.4 Media and Entertainment
- 12.5 Telecommunication and IT
- 12.6 Utilities
- 12.7 Healthcare
- 12.8 Travel and Hospitality
- 12.9 Manufacturing
- 12.10 Others
- 13 Global Customer Analytics Market ? By Geography (Market Size ? & million/billion)
- 13.1 Introduction
- 13.2 North America
- 13.2.1 US
- 13.2.2 Canada
- 13.2.3 Mexico
- 13.3 Europe
- 13.3.1 U.K
- 13.3.2 Germany
- 13.3.3 Italy
- 13.3.4 France
- 13.3.5 Spain
- 13.3.6 Rest of Europe
- 13.4 Asia-Pacific
- 13.4.1 China
- 13.4.2 Japan
- 13.4.3 India
- 13.4.4 South Korea
- 13.4.5 Rest of APAC
- 13.5 Rest of the World
- 13.5.1 South America
- 13.5.2 Middle East
- 13.5.3 Africa
- 14 Global Customer Analytics Market ? Entropy
- 14.1 New product launches
- 14.2 M&A's, collaborations, JVs and partnerships
- 15 Global Customer Analytics Market Company Profile (Key Players)
- 15.1 Market Share, Company Revenue, Products, M&A, Developments
- 15.2 Fair Isaac Corporation (FICO)
- 15.3 Angoss Software Corporation
- 15.4 Actuate Software Corporation
- 15.5 Oracle Corporation
- 15.6 International Business Machine (IBM)
- 15.7 SAP AG
- 15.8 SAS Institute Inc.
- 15.9 Teoco Corporation
- 15.10 Verint System Inc.
- 15.11 Pitney Bowes Inc.
- 15.12 Company 11 & more
- 16 Global Customer Analytics Market - Appendix
- 16.1 Sources
- 16.2 Abbreviations
Customer Analytics Market by Solution (Voice of Customer, Social Media Analytical Tools, Data Management/ ETL, Analytical Tools/ Modules, Dashboard and Reporting, Web Analytical Tools) – 2022 to 2027
Category: Information & Communications TechnologySKU: GMS-5128
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