OVERVIEW

The market for customer analytics is projected to hit USD 10.32 billion by 2025, rising at a CAGR of 18.15% over the 2020-2025 forecast. It is anticipated that increasing demand for better customer service and increased social media responsibility for addressing customer behavior would drive market growth.

TABLE OF CONTENT

• 2 RESEARCH METHODOLOGY
  • 2.1 Research Data
    • 2.1.1 Secondary Data
      • 2.1.1.1 Key Data From Secondary Sources
    • 2.1.2 Primary Data
      • 2.1.2.1 Key Data From Primary Sources
      • 2.1.2.2 Key Industry Insights
      • 2.1.2.3 Breakdown of Primaries
  • 2.2 Market Size Estimation
    • 2.2.1 Bottom-Up Approach
    • 2.2.2 Top-Down Approach
  • 2.3 Market Breakdown and Data Triangulation
  • 2.4 Research Assumptions

• 3 Global Customer Analytics Market ? Executive Summary
  • 3.1 Market Revenue, Market Size and Key Trends by Company
  • 3.2 Key Trends by type of Application
  • 3.3 Key Trends segmented by Geography

• 4 Global Customer Analytics Market ? Comparative Analysis
  • 4.1 Product Benchmarking - Top 10 companies
  • 4.2 Top 5 Financials Analysis
  • 4.3 Market Value split by Top 10 companies
  • 4.4 Patent Analysis - Top 10 companies
  • 4.5 Pricing Analysis

• 5 Global Customer Analytics Market ? Industry Market Entry Scenario
  • 5.1 Regulatory Framework Overview
  • 5.2 New Business and Ease of Doing business index
  • 5.3 Case studies of successful ventures
  • 5.4 Customer Analysis ? Top 10 companies

• 6 Global Customer Analytics Market - Market Forces
  • 6.1 Introduction
  • 6.2 Market Dynamics
    • 6.2.1 Drivers
    • 6.2.2 Opportunities
    • 6.2.3 Challenges
  • 6.3 Porters Analysis of Market
    • 6.3.1 Bargaining power of suppliers
    • 6.3.2 Bargaining powers of customers
    • 6.3.3 Threat of new entrants
    • 6.3.4 Rivalry among existing players
    • 6.3.5 Threat of substitutes

• 7 Global Customer Analytics Market - Strategic Analysis
  • 7.1 Value Chain analysis
  • 7.2 Product Life Cycle
  • 7.3 Supplier and distributor analysis (Market share and product dealing strategies)

• 8 Global Customer Analytics Market ? By Solution (Market Size ? & million/billion)
  • 8.1 Data Management/Extract, Transform and Load (ETL)
  • 8.2 Web Analytical Tools
  • 8.3 Dashboard and Reporting Tools
  • 8.4 Analytical Tools/Modules
  • 8.5 Social Media Analytical Tools
  • 8.6 Voice of Customer (VOC)

• 9 Global Customer Analytics Market - By Service
  • 9.1 Professional Services
  • 9.2 Support and Maintenance Services

• 10 Global Customer Analytics Market - By Deployment
  • 10.1 On-Premises
  • 10.2 Cloud

• 11 Global Customer Analytics Market - By Organization Size
  • 11.1 SMEs
  • 11.2 Large Enterprises

• 12 Global Customer Analytics Market - By Vertical
  • 12.1 BFSI
  • 12.2 Wholesale and Retail
  • 12.3 Transportation and Logistic
  • 12.4 Media and Entertainment
  • 12.5 Telecommunication and IT
  • 12.6 Utilities
  • 12.7 Healthcare
  • 12.8 Travel and Hospitality
  • 12.9 Manufacturing
  • 12.10 Others

• 13 Global Customer Analytics Market ? By Geography (Market Size ? & million/billion)
  • 13.1 Introduction
  • 13.2 North America
    • 13.2.1 US
    • 13.2.2 Canada
    • 13.2.3 Mexico
  • 13.3 Europe
    • 13.3.1 U.K
    • 13.3.2 Germany
    • 13.3.3 Italy
    • 13.3.4 France
    • 13.3.5 Spain
    • 13.3.6 Rest of Europe
  • 13.4 Asia-Pacific
    • 13.4.1 China
    • 13.4.2 Japan
    • 13.4.3 India
    • 13.4.4 South Korea
    • 13.4.5 Rest of APAC
  • 13.5 Rest of the World
    • 13.5.1 South America
    • 13.5.2 Middle East
    • 13.5.3 Africa

• 14 Global Customer Analytics Market ? Entropy
  • 14.1 New product launches
  • 14.2 M&A's, collaborations, JVs and partnerships

• 15 Global Customer Analytics Market Company Profile (Key Players)
  • 15.1 Market Share, Company Revenue, Products, M&A, Developments
  • 15.2 Fair Isaac Corporation (FICO)
  • 15.3 Angoss Software Corporation
  • 15.4 Actuate Software Corporation
  • 15.5 Oracle Corporation
  • 15.6 International Business Machine (IBM)
  • 15.7 SAP AG
  • 15.8 SAS Institute Inc.
  • 15.9 Teoco Corporation
  • 15.10 Verint System Inc.
  • 15.11 Pitney Bowes Inc.
  • 15.12 Company 11 & more

• 16 Global Customer Analytics Market - Appendix
  • 16.1 Sources
  • 16.2 Abbreviations