Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography – 2019 to 2024

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Published on: May 16, 2019
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The global size of the conversational AI market is projected to reach USD 15.56 billion by 2024, growing by 29.7% over the forecast period. The market’s major growth drivers include growing demand for AI-powered customer support services, omni-channel deployment, and lower chatbot development costs.

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 1

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 2

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 3

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 4

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 5

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 6

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 7

Conversational AI Market by Technology, Component (Services and Platform), Type (IVA and Chatbots), Application (Personal Assistant, Customer Support, Customer Engagement and Retention), Vertical, Deployment Mode, and Geography - 2019 to 2024 8

1 Global Conversational AI Market
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Geographic Scope

2 RESEARCH METHODOLOGY
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions

3 Global Conversational AI Market – Executive Summary
3.1 Market Revenue, Market Size and Key Trends by Company
3.2 Key Trends by type of Application
3.3 Key Trends segmented by Geography

4 Global Conversational AI Market – Comparative Analysis
4.1 Product Benchmarking – Top 10 companies
4.2 Top 5 Financials Analysis
4.3 Market Value split by Top 10 companies
4.4 Patent Analysis – Top 10 companies
4.5 Pricing Analysis

5 Global Conversational AI Market – Industry Market Entry Scenario
5.1 Regulatory Framework Overview
5.2 New Business and Ease of Doing business index
5.3 Case studies of successful ventures
5.4 Customer Analysis – Top 10 companies

6 Global Conversational AI Market – Market Forces
6.1 Introduction
6.2 Market Dynamics
6.2.1 Drivers
6.2.2 Opportunities
6.2.3 Challenges
6.3 Porters Analysis of Market
6.3.1 Bargaining power of suppliers
6.3.2 Bargaining powers of customers
6.3.3 Threat of new entrants
6.3.4 Rivalry among existing players
6.3.5 Threat of substitutes

7 Global Conversational AI Market – Strategic Analysis
7.1 Value Chain analysis
7.2 Product Life Cycle
7.3 Supplier and distributor analysis (Market share and product dealing strategies)

8 Global Conversational AI Market – By Component (Market Size – & million/billion)
8.1 Services
8.2 Solution

9 Global Conversational AI Market – By Deployment Mode
9.1 On-Premises
9.2 Cloud

10 Global Conversational AI Market – By Type
10.1 IVA
10.2 Chatbots

11 Global Conversational AI Market – By Technology
11.1 ML and Deep Learning
11.2 NLP
11.3 ASR

12 Global Conversational AI Market – By Applications
12.1 Customer Support
12.2 Personal Assistant
12.3 Customer Engagement and Retention
12.4 Branding and Advertisement
12.5 Data Privacy and Compliance
12.6 Employee Engagement and Onboarding
12.7 Others

13 Global Conversational AI Market – By Verticals
13.1 BFSI
13.2 Media and Entertainment
13.3 Travel and Hospitality
13.4 Retail and eCommerce
13.5 Healthcare and Life Sciences
13.6 Telecom
13.7 Others

14 Global Conversational AI Market – By Geography (Market Size – & million/billion)
14.1 Introduction
14.2 North America
14.2.1 US
14.2.2 Canada
14.2.3 Mexico
14.3 Europe
14.3.1 U.K
14.3.2 Germany
14.3.3 Italy
14.3.4 France
14.3.5 Spain
14.3.6 Rest of Europe
14.4 Asia-Pacific
14.4.1 China
14.4.2 Japan
14.4.3 India
14.4.4 South Korea
14.4.5 Rest of APAC
14.5 Rest of the World
14.5.1 South America
14.5.2 Middle East
14.5.3 Africa

15 Global Conversational AI Market – Entropy
15.1 New product launches
15.2 M&A’s, collaborations, JVs and partnerships

16 Global Conversational AI Market Company Profile (Key Players)
16.1 Market Share, Company Revenue, Products, M&A, Developments
16.2 Google
16.3 Microsoft
16.4 AWS
16.5 IBM
16.6 Artificial Solutions
16.7 Kore.AI
16.8 Oracle
16.9 Baidu
16.10 Nuance
16.11 SAP
16.12 Company 11 & more

17 Global Conversational AI Market – Appendix
17.1 Sources
17.2 Abbreviations